Brand Protection

COUNTERFEIT PRODUCTS

As COCO continues to grow as a premium beauty and cosmetics brand, our designs and products have unfortunately become targets for counterfeiters who produce and sell fake items in an effort to deceive customers and profit from our success. These counterfeit operations are not only illegal but also often involve unethical practices such as child labor and modern slavery.

HOW TO IDENTIFY COUNTERFEITS

Every day, we take action against fraudulent websites, social media accounts, and marketplace listings that offer counterfeit COCO products. We understand that it can be challenging to distinguish between genuine and fake products, especially when shopping online. To protect yourself, avoid purchasing COCO products from websites that offer large discounts or claim to sell “factory seconds” or “overstock” items.

Based on our ongoing monitoring, counterfeit websites often share the following red flags:

  • Lack of transparency: These sites typically provide little to no contact information—no company name, physical address, email, or phone number.

  • No data security: These sites may not use secure HTTPS encryption (look for “https://” or a padlock icon in the browser address bar).

  • Deceptive appearance: Some fraudulent sites might visually mimic COCO’s official website, but use unrelated or suspicious domain names.

Please remember: Buying from unauthorized sellers is at your own risk. To ensure authenticity, shop only through our official authorized retail partners or directly from our website.

WHAT YOU CAN DO

If you come across a suspicious website or seller offering fake COCO products, or if you have concerns about an item you’ve purchased, we encourage you to reach out to our customer service team. Please include as much detail as possible—photos of the product, seller information, and website links. This helps us take swift action to protect the COCO community.

Thank you for your continued support in defending the integrity of the COCO brand. For further assistance, contact us directly at coco@gmail.com.